COMPANY INFO:
| Physical Address | Mailing Address: |
| americanflagstore.com, Inc. | americanflagstore.com, Inc. |
| 20144 FM 1130 | P.O. Box 8 |
| Orange, TX 77632 | Mauriceville, TX 77626 |
| Phone: (Toll Free) 1-888-317-4594 | |
| Phone: (Local) (409)-745-5734 | |
| Fax: (409) 745-4932 | |
| Sales / General Questions: sales@americanflagstore.com | |
| Custom Flags orders@americanflagstore.com | |
| Customer Service /Accounting: customerservice@americanflagstore.com |
STATUS OF ORDER:
For Status of Orders, please email all correspondence to: customerservice@americanflagstore.com
SHIPPING METHODS:
SHIPPING: (U.S.A. only) We ship US Priority & UPS shipping services for flags, flag kits and accessories. For shipment to Alaska and Hawaii or Faster Shipping Services, additional charges may apply.
FREE SHIPPING*: (U.S.A. only) (*ground set / tapered aluminum and fiberglass residential & commercial flagpole packages only). We ship Freight Carrier, Additional shipping charges may apply for residential deliveries. For shipment to Alaska, Hawaii or International shipment, additional charges will apply. Please Note: Unless specified by customer...flagpoles may ship as either 1 pc or sectional poles for both aluminum and fiberglass flag poles.
RETURN POLICY: (100% Satisfaction)
If for any reason you are not completely satisfied with your purchase, you may return the item(s) within (10) days from receipt of purchase. Return Shipping is Required. Please note: Halyard & Custom Flags(* digital printed flags, feather, banners, flags & bow style are non-returnable. (Ground Set Flag Poles excluded). *See below
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FLAGPOLE SHIPPING INFORMATION....READ CAREFULLY! |
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THE CARTON OF PARTS HAS BEEN CAREFULLY PACKED. MANUFACTURER, AND AMERICANFLAGSTORE.COM,INC. WILL NOT BE RESPONSIBLE FOR ANY SHORTAGES IF THEY ARE NOT REPORTED WITHIN 48 HOURS AFTER ARRIVAL. |
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THE SHAFT WILL STAIN IF ALLOWED TO REMAIN IN CONTACT WITH WET OR DAMP WRAPPINGS. IF THERE IS ANY SIGN THAT THE SHAFT OR ITS TUBE HAS COME IN CONTACT WITH WATER DURING SHIPMENT, REMOVE IT FROM THE TUBE AND UNWRAP IMMEDIATELY!!!! IF THE SHAFT IS TO BE STORED OUTDOORS, IT MUST BE STORED UNWRAPPED, OUT OF THE TUBE, AND OFF THE GROUND. IF THE SHAFT IS TO BE STORED INDOORS, IT MAY BE LEFT IN THE WRAPPINGS AND TUBE, PROVIDED THAT IT SHOWS NO SIGNS OF HAVING BEEN EXPOSED TO MOISTURE, AND THAT IT WILL NOT BE EXPOSED TO MOISTURE DURING STORAGE. |
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The carrier accepts the shipment in good condition and in quantity as noted. Any claim for damage or shortage lies between the end user and the carrier. The shipment must be checked carefully and note any visible damage or shortage on freight bill before signing to facilitate possible claim against carrier. Concealed loss or damage should be reported to carrier upon discovery. Do not return any merchandise without prior written authorization. |
| Consignee is responsible for insuring the conformance of delivered material to his order or governing specifications. Installing improper equipment is done at his own risk and expense. No back charges are applicable or will be honored. |
RETURN POLICY: (100% Satisfaction) - Groundset & Shoebase Aluminum & Fiberglass flagpoles.
If for any reason you are not completely satisfied with your purchase, you may return the item(s) within (5) days from receipt of purchase. Return Shipping is Required. A re-stocking fee of 20% of purchase price will also apply.
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*** Failure to comply with your local building codes or planning department is the sole responsibility of the customer.***
RETURN POLICY FOR FLAG POLE LIGHTING: A 20% restocking fee will apply for returned flag pole lighting fixtures, lamps and accessories. Fixtures will not be accepted by americanflagstore.com,inc. if previous installation of lighting fixtures has occurred. Return shipping required.
PRIVACY POLICY:
americanflagstore.com,inc. collects information such as name, address, phone number, email address and payment information for the sole purpose of processing payment and shipping products. We also use this information, (customer name and mailing address), for thank you letters and special offers. This information, (customer name and mailing address), is shared with product manufacturers and delivery services for the sole purpose of product delivery.
SECURITY:
When you purchase a product via our online web store, we ask for your contact information regarding billing and shipping (name, address, phone number, email address and payment information such as credit card number /exp. date). This information is collected by Authorizenet, a secure online gateway payment processor, which uses (SSL) Secure Socket Layer software that encrypts and protects the information that the customer inputs at time of purchase.
PAYMENT INFO:
If sending a payment via U.S. mail for ordering, please
make checks payable to: americanflagstore.com,inc., and include order
information (items, item numbers, etc.). We
accept major credit cards, personal and company checks. Business Purchase
order are also accepted, please fax to: (409) 745-4932
| Mail Payment To: |
| americanflagstore.com, Inc. |
| P.O. Box 8 |
| Mauriceville, TX 77626 |
Return to www.americanflagstore.com